SHIPPING POLICY
SHIPPING POLICY
DELIVERY & POLICY DETAILS
SHIPPING
Each work is offered with
SHIPPING & HANDLING INCLUDED
-unless otherwise specified.
USA CANADA. UK & EUROPE AUSTRALIA
can expect delivery:
15-20 business days
(standard shipping)
PLEASE NOTE:
These are estimated delivery times
and may vary slightly depending on your exact location.
QUALITY GUARANTEE
Each piece is carefully prepared to ensure it arrives as intended. If you receive an incorrect item, please contact us within 10 days of delivery so we can review and resolve the matter.
From creation to arrival, each piece is handled with intention and fulfilled with care.
Thank you for supporting my work.
RETURN POLICY
All sales are final, and returns or exchanges are not offered.
DAMAGED ITEMS
In the rare event that your artwork arrives damaged, you must file a claim directly with the shipping carrier. Once the item leaves our possession, it is insured and becomes the responsibility of the carrier during transit. To File a Damage Claim: Retain all original packaging and the damaged item. Take clear photos of: The damaged artwork The packaging (inside and outside) The shipping label Contact the shipping carrier used for your delivery as soon as possible to initiate a claim. Follow the carrier’s instructions for reimbursement or resolution. We are not responsible for damage caused during shipping, but we are happy to assist by providing any necessary documentation related to your shipment.
IMPORTANT NOTE
Claims must be submitted promptly according to the carrier’s guidelines. Failure to keep packaging or provide proper documentation may result in denial of your claim. Replacement orders are not issued; any new purchase will require a separate order.
LOST ORDERS
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf. If you believe an order has been lost in transit, please get in touch with us within 30 days of the estimated delivery date. We're happy to send a replacement order on your behalf. Unless you specifically request a refund, we will automatically place a reorder for lost orders.
CRITERIA
Before contacting us about a lost order, please confirm the following: The shipping address provided is correct and complete. You have contacted the local post office or the shipping carrier to attempt to locate the order. The order is not marked as delivered by the shipping carrier. Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date). There are no recent updates from the shipping carrier in the tracking link. If you believe an order has been lost in transit, please get in touch with us within 30 days of the estimated delivery date. We're happy to send a replacement order on your behalf. Unless you specifically request a refund, we will automatically place a reorder for lost orders.
RETURNED TO SENDER
Orders may be returned to the sender for the following reasons: Wrong Address: If you provided an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order. Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order. Unclaimed: If you are not able to receive the order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
We appreciate your understanding and support.
If you have questions regarding your order, please feel free to contact us at: info@ArtbyDeniseMitchell.com
PAYMENT METHOD
Payments directed at checkout are processed securely to protect your information