SHIPPING POLICY

RETURN POLICY


 

Quality Guarantee

We want you to be satisfied with the quality of the products. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item and we will do everything we can to investigate and find a solution.

 

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order customer as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with your orders.

 

If a replacement order is not feasible, or you decide that can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

 

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Color Consistency

Color variations can occur due to different computer monitors and screens.  We can not guarantee color variations and are not covered under our quality guarantee.

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Defective or Damaged Products

If receive a defective or damaged order that were not caused by you. We will cover the costs of a new order. This includes:

• Damage to the delivered products

• Errors in the number or quantity of the delivered products

• Lack of quality of the delivered product

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Return Policy

We currently do not support returns or provide a return address. Should you want to submit a new order, you will be liable for the costs of the new order. 

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Lost Orders

For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.

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Please refer to this article Shipping & delivery: What if an order is lost in the mail?

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If you believe an order has been lost in transit, please get in touch with us within 30 days of the estimated delivery date. We're happy to send a replacement order on your behalf.

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Unless you specifically request a refund, we will automatically place a reorder for lost orders.

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Criteria for Lost Orders

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Before contacting us about a lost order, please confirm the following:

• The shipping address provided is correct and complete.

• You have contacted the local post office or the shipping carrier to attempt to locate the order.

• The order is not marked as delivered by the shipping carrier.

• Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 30 days of this date).

• There are no recent updates from the shipping carrier in the tracking link.

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Returned to Sender

​Orders may be returned to the sender for the following reasons:

• Wrong Address: If you provided an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

• Unclaimed: If you are not able to receive the order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).

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